At Fluffy Puppy Mobile Salon (“Fluffy Puppy,” “we,” “us,” or “our”), your privacy matters to us as much as your pup’s comfort. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website or book our mobile dog grooming services. By using our website or services, you agree to the practices described here.
1. Information We Collect
Information you give us
- Contact details:Â your name, phone number, email address, and service address.
- Appointment details:Â information about your dog (name, breed, size, age, coat, health or behavioral notes) and the services you request.
- Communications:Â messages, questions, or feedback you send us by phone, text, email, or through our website.
- Payment information:Â processed securely through our third-party payment provider (such as PayPal). We do not store your full card details on our systems.
Information collected automatically
- Basic technical data when you visit our website such as IP address, browser type, device information, pages viewed, and referring links collected through cookies and similar technologies.
2. How We Use Your Information
- To schedule, confirm, and manage your grooming appointments.
- To provide our services and communicate with you about your bookings, including appointment reminders and follow-ups.
- To process payments and deposits.
- To respond to your questions, requests, and feedback.
- To send you updates, offers, or promotions only where you have opted in, and you can unsubscribe at any time.
- To operate, maintain, and improve our website and services.
- To comply with legal obligations and protect the safety of pets, people, and our business.
3. Text Messages & Calls
By providing your phone number, you consent to receive calls and text messages from us related to your appointments, such as confirmations and reminders. Message and data rates may apply. You can opt out of text messages at any time by replying STOP or by contacting us directly.
4. How We Share Your Information
We do not sell or rent your personal information. We share it only as needed to run our business, including with:
- Service providers who help us operate, such as our online booking/scheduling platform, payment processor, email or messaging tools, and website hosting and analytics providers.
- Legal and safety purposes, when required by law, to enforce our Terms, or to protect the rights, property, or safety of our customers, pets, staff, or others.
These providers are only permitted to use your information to perform services on our behalf.
5. Cookies & Analytics
Our website uses cookies and similar technologies to help the site function, remember preferences, and understand how visitors use our pages so we can improve the experience. You can control or disable cookies through your browser settings, though some features of the site may not work as intended without them.
6. Photos of Your Pet
We may take before-and-after photos and videos of your dog and use them on our website, social media, and marketing materials. These images feature pets and do not identify you personally. If you would prefer we not use images of your dog, simply let us know and we will honor your request.
7. Data Retention
We keep your personal information for as long as needed to provide our services, maintain your customer and appointment history, comply with legal and tax obligations, and resolve disputes. When information is no longer needed, we take reasonable steps to delete or de-identify it.
8. Data Security
We take reasonable measures to protect your information from loss, misuse, and unauthorized access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Choices & Rights
- You may request access to, correction of, or deletion of the personal information we hold about you.
- You may opt out of marketing emails or text messages at any time.
- Depending on your location, you may have additional rights under applicable privacy laws. To exercise any of these, contact us using the details below.
10. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
11. Third-Party Links
Our website may contain links to third-party sites, such as our social media pages. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows the most recent version. Changes are effective when posted on this page.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out:
