1. Who We Are
Fluffy Puppy Mobile Salon (“Fluffy Puppy,” “we,” “us,” or “our”) is a mobile dog grooming business based in East Setauket, New York, serving East Setauket and surrounding communities across Long Island. Our S.A.F.E. Certified groomers provide professional, one-on-one grooming in a fully equipped mobile salon that comes directly to your home.
2. Our Services
We provide mobile dog grooming services, which may include bathing, drying, brushing and de-shedding, breed-specific and custom haircuts, nail trimming, ear cleaning, and spa add-ons such as conditioning treatments and facials. Services are performed in our mobile grooming vehicle at the address you provide when booking. Specific services, inclusions, and pricing are described on our website and confirmed at the time of booking.
3. Booking & Appointments
- Appointments may be requested through our online booking system, by phone at (631) 906-0269, or by email at fluffypuppymobilesalon@gmail.com.
- A booking request is not confirmed until you receive confirmation from us with the date, time, and service details.
- Appointment times are estimates. Because each dog is groomed one-on-one and grooming duration depends on breed, size, coat, and temperament, actual start and finish times may vary.
- We serve a defined area across Long Island. We will confirm whether your location is within our service area at the time of booking.
4. Pricing, Deposits & Payment
- Grooming prices start from $75 and vary based on your dog’s breed, size, coat condition, matting, behavior, and the services selected. Final pricing is confirmed based on your dog’s specific needs.
- A deposit may be required to secure your appointment. Any deposit is applied toward the total cost of your service.
- We accept payment through our online system (including PayPal) and locally at the time of service. Payment is due upon completion of the grooming session unless otherwise agreed.
- Prices are subject to change. We will communicate any additional charges (for example, for heavy matting, special handling, or extra services) before performing the work whenever possible.
5. Cancellations, Rescheduling & No-Shows
- We ask for at least 24 hours’ notice to cancel or reschedule an appointment. Life happens — just give us a heads-up and we’ll happily find a new time.
- Cancellations made with less than 24 hours’ notice, or missed appointments where our groomer arrives and is unable to access your dog, may be subject to a cancellation or no-show fee, and any deposit may be forfeited.
- If we need to cancel or reschedule due to weather, vehicle issues, illness, or other circumstances, we will notify you as soon as possible and work with you to rebook.
6. Access & Your Responsibilities
To provide our mobile service, we ask that you:
- Provide a safe, legal, and accessible place for our vehicle to park at or near your home for the duration of the appointment.
- Be present (or have a responsible adult present) at the scheduled time so we can access your dog and discuss the groom.
- Provide accurate information about your dog, including breed, age, health conditions, allergies, sensitivities, and any history of anxiety, biting, or aggression.
- Ensure your dog is up to date on rabies vaccination as required by New York State law, and disclose any known health or behavioral concerns before the appointment.
7. Pet Health, Safety & Handling
- Your dog’s comfort and safety are always our priority. We specialize in anxious, senior, and XXL dogs and use gentle, low-stress handling methods.
- Matting:Â Severely matted coats can hide skin problems and cannot always be brushed out safely. In the interest of your dog’s welfare, humane removal (such as a shave-down) may be the only option. This may reveal pre-existing skin conditions and carries some risk; we will discuss the approach with you where possible.
- Senior & special-needs pets:Â Grooming older dogs or dogs with medical conditions can pose additional risks. We take extra care, but you accept these inherent risks when booking.
- Health findings:Â If we notice signs of a possible skin, ear, coat, or other health issue, we may point it out so you can follow up with your veterinarian. We are groomers, not veterinarians, and do not provide medical diagnosis or treatment.
- Fleas/parasites:Â If fleas or ticks are found, additional treatment and cleaning fees may apply to protect our equipment and other pets.
8. Right to Refuse or Stop Service
For the safety of your pet and our staff, we reserve the right to refuse, pause, or discontinue any grooming service — including if a dog is overly aggressive or distressed, if a health or safety concern arises, or if conditions at the location are unsafe. In such cases, a service fee may apply for the time and travel involved.
9. Grooming Results
Grooming outcomes depend on your dog’s coat type, condition, and cooperation. We aim to deliver the style you request, but please discuss your expectations with your groomer before we begin. If you have any concerns about a completed groom, contact us promptly so we can make it right.
10. Photos & Marketing Consent
We love showing off happy pups. Unless you tell us otherwise, you grant Fluffy Puppy Mobile Salon permission to take before-and-after photos and videos of your dog and to use them on our website, social media, and marketing materials. These images feature pets only and are not used to identify you personally. If you prefer we not photograph your dog, simply let us know and we will honor your request.
11. Limitation of Liability
Grooming involves the handling of live animals and carries inherent risks despite our best care. To the fullest extent permitted by law, Fluffy Puppy Mobile Salon is not liable for pre-existing conditions, for reactions or injuries arising from a dog’s health, temperament, or coat condition, or for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be limited under applicable law. You agree that you are responsible for disclosing all relevant information about your dog prior to service.
12. Website Use & Intellectual Property
All content on this website including text, logos, images, and design is the property of Fluffy Puppy Mobile Salon or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, or reuse our content without our written permission. You agree to use our website only for lawful purposes.
13. Third-Party Links & Services
Our website and booking process may use third-party services (such as payment processors and scheduling tools) and may link to third-party websites. We are not responsible for the content, policies, or practices of those third parties.
14. Changes to These Terms
We may update these Terms from time to time. The “Last updated” date at the top reflects the most recent version. Continued use of our website or services after changes take effect constitutes acceptance of the updated Terms.
15. Governing Law
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. Any disputes shall be subject to the jurisdiction of the courts located in New York.
16. Contact Us
Questions about these Terms? Reach us at:
